The Egencia Promise
The Egencia Promise is our pledge to ensure every trip is as successful, rewarding and pleasant as possible. Whether you live on the road or travel for business rarely, we're there to help every step of the way.
- If you find a lower fare for flights booked through Egencia, we will cancel the flight you booked and rebook you on the less expensive flight for no charge. If there’s no availability on the cheaper flight, we will refund the difference. See Terms and Conditions for complete details.
- If you arrive at your destination and find your car or hotel reservation is missing or inaccurate, we will work with the supplier directly to secure a hotel room or car that is comparable. In fact, if any part of the trip does not meet your expectations, we will work with our partners to make it right.
- If inclement weather threatens the safety of your trip, we will contact you with advance warning, offer you the opportunity to change your travel plans and find an alternative itinerary that suits your needs and budget.
- If you find a hotel or airline not offered on our site, we will find and book a comparable hotel or airline for a similar price.
- If you need assistance, we promise to make customer service our top priority by providing you with experienced corporate travel agents around the clock.